GCCs are at a point where efficiency alone won’t drive growth. This talk unveils a clear, practical framework that shows how centres can strengthen their voice, shape outcomes, and play a bigger role across the enterprise.
With prime hubs near capacity, leaders are testing new cities for cost, talent, and retention gains. This panel evaluates readiness on infrastructure, universities, and vendor ecosystems, playbooks for hub-and-spoke models, and how to maintain culture and delivery quality when teams are distributed across multiple locations.
India’s rulebook is moving in favor of global insourcing, from export-benefit clarity to state-level incentives. This discussion examines what already works, what still slows set-ups and expansions, and the next five fixes that would lower friction, de-risk compliance, and keep India the easiest place to build and run a GCC.
The session explores how GCCs need to adopt a bold AI-led, outcome-driven Innovation strategy to succeed and thrive and what choices they need to make in choosing AI-Invested services vendors to accelerate their transformation.