Agenda

28th June 2024 | Hotel Radisson Blu, Bangalore

Unveiling MachineCon GCC Summit 2024 Agenda

Discover Inspiring Sessions, Expert Insights, and Engaging Discussions on the Future of GCC Ecosystem

Witness the most influential thinkers

The 5th edition of the MachineCon GCC Summit 2024 zeroes in on pivotal themes shaping the future of Global Capability Centers (GCCs).

Expand All +

Closed Door Roundtable
10:30 - 12:00
[Roundtable] Strategies for Successfully Implementing Generative AI within GCC Operations

This discussion will explore the strategic approaches necessary for integrating Generative AI technologies effectively within GCCs. Participants will examine best practices for the adoption process, from selecting the right AI tools to aligning them with business goals. Key topics will include identifying high-impact areas for initial AI implementation, ensuring smooth integration with existing systems, training staff to work alongside AI, and establishing metrics to measure AI’s effectiveness and ROI. The session aims to provide GCC leaders with actionable insights on overcoming common barriers to AI adoption and harnessing the full potential of Generative AI for operational excellence.
Closed Door Roundtables
12:05 - 13:35
[Roundtable] Leveraging AI for Cutting-edge Product Development and Innovation in GCCs

In this roundtable, leaders will delve into how AI is revolutionizing product development processes within GCCs. The focus will be on utilizing AI to enhance innovation cycles, improve product design, and accelerate time-to-market. Discussions will cover practical examples of AI in action, such as using machine learning models to predict market trends and consumer preferences or employing generative design tools to create innovative product prototypes. The goal is to share strategies that GCCs can employ to leverage AI technologies not just for incremental improvements, but for pioneering new products and services that redefine market standards.
Closed Door Roundtables
13:40 - 15:10
[Roundtable] Anticipating the Future: Emerging AI Technologies and Their Impact on GCCs

This session will provide a forward-looking perspective on the emerging AI technologies that are poised to transform GCCs in the near future. It will cover recent advancements in AI fields such as deep learning, natural language processing, and robotic process automation, discussing their potential applications and implications for GCCs. Participants will also explore strategic planning for future AI trends, how to stay ahead of the technological curve, and the importance of fostering a culture of continuous learning and innovation within GCCs to capitalize on these opportunities. The discussion will aim to prepare GCC leaders for the next wave of AI innovations and their role in shaping the future of global business operations.
Closed Door Roundtables

Main Hall
Jun 28, 2024
10:00 - 10:30
Planery Keynote
10:35 - 11:05
[Panel Discussion] Bridging the Gap: Generative AI - From Hype to Enterprise Adoption
By Madhu Hosadurga Global Vice President, Enterprise AI at Schneider Electric

Explore the delicate balance between fostering innovation and protecting intellectual property in GCC partnerships, emphasizing the need for clear agreements and mutual respect for proprietary information.
Main Hall
11:10 - 11:40
[Panel Discussion] Cultural Intelligence in GCCs: Enhancing Global Operations
By Avinash Samrit Country Head – India & President – Global Capability at Clean Harbors

Delve into how cultural intelligence is pivotal for GCCs to navigate diverse global markets, enhancing team collaboration and customer engagement across different cultural contexts.
Main Hall
11:45 - 12:15
[Panel Discussion] GCCs and the Talent War: Sustainable Hiring Practices
By Amit Talwar Country Director / India Leader at AGCO, Navin Bishnoi Country Head at Marvell Technology

Examine strategies GCCs can employ to attract and retain top talent in a competitive landscape, focusing on sustainable practices that prioritize long-term growth and employee well-being.
Main Hall
12:20 - 12:50
[Panel Discussion] The Role of GCCs in Digital Transformation
By Rishi Nayar Country Head at Ellucian , Ashish Gupta Head of Data & Analytics & Regional IT Leader - Americas at Revvity, Inc., S. Navaneetha Krishnan Head - Bunge Business Services India

Discuss the instrumental role GCCs play in driving digital transformation, showcasing how they serve as catalysts for innovation and efficiency within parent organizations and the broader industry.
Main Hall
12:55 - 13:55
Lunch
14:00 - 14:30
[Panel Discussion] Balancing Cost Savings with Quality in GCC Outsourcing: The Real Impact
By Sushant Bhushan Head of Analytics Delivery at Circle K , Pancham Taneja Country Head at Delta Capita

Analyze the challenges and strategies in maintaining high-quality standards while leveraging the cost advantages of GCC outsourcing, highlighting successful models that do not compromise on service quality for cost reduction.
Main Hall
14:35 - 15:05
[Panel Discussion] The Impact of GCCs on the Insurance Sector
By Dinesh Deo CEO at Marsh McLennan Global Services, India

Investigate how GCCs are transforming the insurance industry through technological advancements and data analytics, enhancing risk assessment, customer service, and operational efficiency.
Main Hall
15:10 - 15:40
[Panel Discussion] GCCs in Manufacturing
By Arjun Srinivasan Director and Head of Data Science (AI/ML/GenAI) at Wesco

Look into how GCCs are revolutionizing the manufacturing sector by integrating advanced technologies like IoT, AI, and robotics to streamline operations, improve product quality, and drive innovation.
Main Hall
15:45 - 16:15
[Panel Discussion] The Role of GCCs in Retail Transformation
By Ravi Balasubramanian Vice President, Head of Data Science & Analytics at Victoria’s Secret & Co.

Explore the transformative impact of GCCs on the retail sector, from optimizing supply chains and enhancing customer experiences to adopting e-commerce solutions and data-driven decision-making.
Main Hall
16:20 - 16:50
[Panel Discussion] GCCs in BFSI: Navigating the Future of Financial Services
By Rohit Jetly Head of Global Platform Solutions Platform Delivery, and India Country Head at Fidelity International

Examine the role of GCCs in reshaping the BFSI sector through innovation in fintech, cybersecurity, regulatory compliance, and personalized customer services, addressing both opportunities and challenges.
Main Hall
16:55 - 17:25
[Panel Discussion] The Role of GCCs in Healthcare Innovation

Discuss how GCCs are at the forefront of healthcare innovation, leveraging technology to improve patient care, operational efficiency, and data management, while also navigating regulatory and ethical considerations.
Main Hall
17:30 - 18:00
GCC Excellence Awards
18:00 - 21:00
Networking Dinner

We are in the process of finalising the Schedule of Conference. Please check back this page again.

Key Themes

A comprehensive platform for discussing the multifaceted roles of GCCs in driving innovation, navigating through challenges, and shaping the future of work, reflecting both the insights from the broader trends observed in the industry.

Navigating Through Uncertainty

Resilience and Adaptation in GCCs

We explore how GCCs have navigated through recent global challenges, including economic downturns and the pandemic, showcasing their resilience and capacity to adapt. Discussions can delve into strategies for recovery, lessons learned, and how GCCs are realigning their operations to thrive in uncertain times.

Innovation at Scale

Leveraging India's GCC Ecosystem for Global Competitiveness

Focusing on the role of innovation within GCCs, this theme can highlight how these centers are not just cost-saving entities but crucial hubs for innovation and strategic growth. Sessions can cover the adoption of new technologies, such as AI and analytics, sectoral contributions, and case studies of GCCs driving significant competitive advantages for their parent companies.

The Future of Work and Talent in GCCs

Building a Sustainable and Inclusive Ecosystem

With the evolving nature of work and the significant role GCCs play in employment, this theme can address how these centers are adapting to new work models, focusing on talent acquisition, development, and retention. It can also cover diversity and inclusion efforts, the impact of remote and hybrid work models, and strategies for building a sustainable talent pipeline in the face of digital transformation.

India hosts more than 1,600 GCCs, employing over 2 million professionals, with projections suggesting this number could exceed 2,000 by the fiscal year 2026-27.

On average, companies can save 30-70% in operational costs by establishing a GCC in locations like India, due to lower labor and infrastructure costs.

80% of GCCs are playing a critical role in their parent company's digital transformation initiatives, emphasizing the strategic importance of GCCs beyond cost savings.

Bengaluru is the leading city for GCCs in India, housing 47% of these centers. Delhi NCR and Mumbai follow with 16% and 13% respectively, while Pune, Chennai, and Hyderabad collectively account for 20%.