Evolution of GCCs and How to be future ready and unlock ancillary value!

GCCs are shifting from support engines to enterprise growth drivers. This session covers operating models, governance, and decision rights that let India centers own products, ship faster, and partner credibly with HQ. We’ll map practical ways to embed AI, automation, and platform thinking so centers scale without losing quality or agility.

In today’s hyper-connected, globalized business environment, managing relationships across diverse geographies demands more than transactional interactions. It requires fostering a culture that balances urgency with empathy, debate with creativity, and conflict with collaboration. Is the traditional “war-room” mindset the catalyst for seamless teamwork, or does it hinder innovation? How do leaders ignite and sustain powerful conversations that fuel breakthrough ideas? This discussion explores the delicate art of managing global relationships to unlock business value and build resilient, innovative teams.

Global Capability Centers have moved far beyond cost arbitrage and are now core engines of innovation, resilience, and value creation. Their “secret sauce” starts with strong executive sponsorship, pragmatic and visionary leadership, and a shift from headcount thinking to outcome thinking. High-performing GCCs put value creation at the center, empower teams, encourage learning, and ensure they have a real voice at the table. Trust and transparency enable a unified global–local mindset. The GCC of the future is a frontline innovator and strategic enabler, driven by bold ideas, empowered people, and alignment with the enterprise mission.

Headcount growth is only step one. This forward view examines how Indian centers can own roadmaps, P&L-relevant outcomes, and IP. We’ll discuss capability stacking, vendor ecosystems, and leadership pipelines that turn today’s delivery hubs into equal partners that set strategy alongside global headquarters.

Entry-level hiring is up but experience and new skills remain the bottleneck. This session shares playbooks for campus programs, lateral hiring in scarce roles, career ladders that keep mid-levels engaged, and reskilling for AI, cloud, data, and cyber—so capacity keeps pace with expanding global mandates.