Agenda

28th June 2024 | Hotel Radisson Blu, Bangalore

Unveiling MachineCon GCC Summit 2024 Agenda

Discover Inspiring Sessions, Expert Insights, and Engaging Discussions on the Future of GCC Ecosystem

Witness the most influential thinkers

The 5th edition of the MachineCon GCC Summit 2024 zeroes in on pivotal themes shaping the future of Global Capability Centers (GCCs).

MachineCon 2024
Jun 28, 2024

10:00 - 10:30
Planery Keynote
10:35 - 11:05
[Panel Discussion] Bridging the Gap: Generative AI - From Hype to Enterprise Adoption

Explore the delicate balance between fostering innovation and protecting intellectual property in GCC partnerships, emphasizing the need for clear agreements and mutual respect for proprietary information.
11:10 - 11:40
[Panel Discussion] Cultural Intelligence in GCCs: Enhancing Global Operations
By Avinash Samrit Country Head – India & President – Global Capability at Clean Harbors

Delve into how cultural intelligence is pivotal for GCCs to navigate diverse global markets, enhancing team collaboration and customer engagement across different cultural contexts.
11:45 - 12:15
[Panel Discussion] GCCs and the Talent War: Sustainable Hiring Practices
By Amit Talwar Country Director / India Leader at AGCO, Navin Bishnoi Country Head at Marvell Technology

Examine strategies GCCs can employ to attract and retain top talent in a competitive landscape, focusing on sustainable practices that prioritize long-term growth and employee well-being.
12:20 - 12:50
[Panel Discussion] The Role of GCCs in Digital Transformation
By S. Navaneetha Krishnan Head - Bunge Business Services India

Discuss the instrumental role GCCs play in driving digital transformation, showcasing how they serve as catalysts for innovation and efficiency within parent organizations and the broader industry.
12:55 - 13:55
Lunch
14:00 - 14:30
[Panel Discussion] Balancing Cost Savings with Quality in GCC Outsourcing: The Real Impact

Analyze the challenges and strategies in maintaining high-quality standards while leveraging the cost advantages of GCC outsourcing, highlighting successful models that do not compromise on service quality for cost reduction.
14:35 - 15:05
[Panel Discussion] The Impact of GCCs on the Insurance Sector
By Dinesh Deo CEO at Marsh McLennan Global Services, India

Investigate how GCCs are transforming the insurance industry through technological advancements and data analytics, enhancing risk assessment, customer service, and operational efficiency.
15:10 - 15:40
[Panel Discussion] GCCs in Manufacturing

Look into how GCCs are revolutionizing the manufacturing sector by integrating advanced technologies like IoT, AI, and robotics to streamline operations, improve product quality, and drive innovation.
15:45 - 16:15
[Panel Discussion] The Role of GCCs in Retail Transformation
By Ravi Balasubramanian Vice President, Head of Data Science & Analytics at Victoria’s Secret & Co.

Explore the transformative impact of GCCs on the retail sector, from optimizing supply chains and enhancing customer experiences to adopting e-commerce solutions and data-driven decision-making.
16:20 - 16:50
[Panel Discussion] GCCs in BFSI: Navigating the Future of Financial Services

Examine the role of GCCs in reshaping the BFSI sector through innovation in fintech, cybersecurity, regulatory compliance, and personalized customer services, addressing both opportunities and challenges.
16:55 - 17:25
[Panel Discussion] The Role of GCCs in Healthcare Innovation

Discuss how GCCs are at the forefront of healthcare innovation, leveraging technology to improve patient care, operational efficiency, and data management, while also navigating regulatory and ethical considerations.
17:30 - 18:00
GCC Excellence Awards
18:00 - 21:00
Networking Dinner

We are in the process of finalising the Schedule of Conference. Please check back this page again.

Key Themes

A comprehensive platform for discussing the multifaceted roles of GCCs in driving innovation, navigating through challenges, and shaping the future of work, reflecting both the insights from the broader trends observed in the industry.

Navigating Through Uncertainty

Resilience and Adaptation in GCCs

We explore how GCCs have navigated through recent global challenges, including economic downturns and the pandemic, showcasing their resilience and capacity to adapt. Discussions can delve into strategies for recovery, lessons learned, and how GCCs are realigning their operations to thrive in uncertain times.

Innovation at Scale

Leveraging India's GCC Ecosystem for Global Competitiveness

Focusing on the role of innovation within GCCs, this theme can highlight how these centers are not just cost-saving entities but crucial hubs for innovation and strategic growth. Sessions can cover the adoption of new technologies, such as AI and analytics, sectoral contributions, and case studies of GCCs driving significant competitive advantages for their parent companies.

The Future of Work and Talent in GCCs

Building a Sustainable and Inclusive Ecosystem

With the evolving nature of work and the significant role GCCs play in employment, this theme can address how these centers are adapting to new work models, focusing on talent acquisition, development, and retention. It can also cover diversity and inclusion efforts, the impact of remote and hybrid work models, and strategies for building a sustainable talent pipeline in the face of digital transformation.

India hosts more than 1,600 GCCs, employing over 2 million professionals, with projections suggesting this number could exceed 2,000 by the fiscal year 2026-27.

On average, companies can save 30-70% in operational costs by establishing a GCC in locations like India, due to lower labor and infrastructure costs.

80% of GCCs are playing a critical role in their parent company's digital transformation initiatives, emphasizing the strategic importance of GCCs beyond cost savings.

Bengaluru is the leading city for GCCs in India, housing 47% of these centers. Delhi NCR and Mumbai follow with 16% and 13% respectively, while Pune, Chennai, and Hyderabad collectively account for 20%.